Privacy Policy

Privacy Policy

Protecting your privacy is our top priority, and we want to explain how we handle your personal data. This policy outlines the principles and procedures we follow when collecting and processing your information. Please read the following carefully to understand our practices regarding your personal data and how we will handle it.

Collection and Use of Personal Information

We collect and process the following data about you:

Information You Provide

When you interact with us, such as by filling in forms on our website, contacting us by phone or email, or participating in various activities, we may collect information from you. This includes details you provide during registration, subscription, product search or purchase, participation in discussions or social media functions, competition entry, surveys, catalog mailing list subscription, inquiries through our customer contact center, and customer reviews or problem reports. The information you give us may include your name, address, email address, phone number, product preferences, and any content you choose to upload, such as product reviews, comments, or forum posts.

How We Use the Information You Provide

We use the information you provide to fulfill our contractual obligations, provide requested information, products, and services, notify you about service changes, and present website content in the most effective way for you. We may also contact you directly or through a trusted third party for marketing purposes. We will only do so in accordance with applicable law.

Marketing and Communication

We may use the information we have about you for marketing purposes. This includes contacting you about products you have purchased, informing you about goods and services that may interest you, sharing offers, or sending you our annual catalog. We may use email, SMS, post, or other means to communicate with you. You have the right to object to this use of your information.

You will have the opportunity to opt out of receiving marketing communications both when providing your contact information and at any time afterward by using the relevant links in emails or SMS or contacting us through our “Contact Us” page. If you choose to opt out, we will no longer contact you for marketing purposes, but your information may still be retained for non-marketing purposes as required by law.

Information We Collect About You

During your visits to our website, we may collect certain information, including technical details and information about your visit. This may include your IP address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, platform, URL clickstream, products viewed or searched for, page response times, download errors, page interaction information, and phone numbers used to contact our customer service.

How We Use the Information We Collect

We use the collected information to administer and improve our website, troubleshoot issues, conduct data analysis, perform research and surveys, optimize content presentation, enable your participation in interactive features, ensure website security, measure advertising effectiveness, provide relevant advertising, and make recommendations to you and other users.

Data Retention

We retain your data only for as long as necessary for the purposes outlined in this privacy policy, in compliance with applicable law and regulation.

Cookies

Our website uses cookies to distinguish you from other users and provide a better browsing experience. Cookies help us improve our site and understand user preferences.

Disclosure of Your Information

We may share your information with selected third parties, including business partners, suppliers, sub-contractors, analytics providers, search engine providers, and other service providers. These parties assist us in fulfilling contracts, improving our website, and delivering relevant services to you. We ensure that these third parties handle your information according to our instructions and restrict its use to the intended purposes. We may also disclose your information to comply with legal obligations, enforce our terms of use, defend against claims, or protect the rights, property, or safety of our employees, customers, or others.

Your Rights

You have the right to review and update your account details at any time. Additionally, you have the right to access, rectify, modify, or delete any information held about you. If you wish to exercise these rights or have any concerns, please contact us through the “Contact Us” section. We may request proof of identity before disclosing information to ensure security.

Third-Party Websites

Our website may contain links to partner networks, advertisers, and affiliates. Please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for their practices. Before submitting any personal data to these websites, please review their privacy policies.

Changes to Our Privacy Policy

This policy was last updated in November 2022. Any future changes to our privacy policy will be posted on this page and, if applicable, communicated to you by email. We encourage you to check this page regularly for updates or changes to our privacy policy.